Change is coming!

(not really)

Why?

Changes in...

• Number and nature of requests
• Scholarship and researcher expectations
• Our collections
• Technology

Machines help us...

• Be more efficient
• Automate menial tasks
• Improve the quality of our service

Manifesto...

A human should not do anything a machine can do more consistently or more reliably.

But...

A machine should not do anything a human can do better.

Impacted functions...

• Reference requests
• Retrieval and reshelving
• Duplication
• Processing/Description
• Accessions/Collections management
• Digital Preservation

On the way in...

• ArchivesSpace
• osTicket
• Aeon

On the way out...

• Web archive
• ATReference
• Paper-based processes

ArchivesSpace

Functions...

• Describing and managing archival collections
• Accessions and events management
• Digital object management
• Metadata management

Improvements...

• Web-based responsive interface
• Workflow designed from archival practices
• Additional rights management modules
• Better Digital Object management systems
• Modular architecture

osTicket

Functions...

• Reference requests
• Donor/donor institution requests

Improvements...

• Automated notifications
• Store and search correspondence
• Improved reporting capabilities

Aeon

Functions...

• Manage researcher information
• Track visits and material used
• Retrieval and reshelving
• Duplication requests

Improvements...

• Reporting (internal and donor institutions)
• Tracking material location
• Tracking request workflow
• Online researcher registration
• Automated and secure payments