In the past month, Hillel and I have published a series of four blog posts discussing the Rockefeller Archive Center’s rationales and approaches to recent research, analysis, and interventions to update our digitization processes. These interventions have resulted in some major improvements to how we create, manage, and make available digital surrogates of our archival records. In my Reimagining Digitization Using Service Design post, I shared how increased researcher requests for digitized content during the height of the COVID-19 pandemic prompted a comprehensive research project to better understand redesign our processes, resulting in actions to increase the observability and transparency of our onsite digitization workflow by making units of work smaller, change our on-demand digitization file structure and naming conventions to facilitate machine actions that will improve long-term preservation and access, and introduce automation and scalable cloud-based architecture to receive, preserve, and make available archival records that were outsourced to vendors for digitization.
In this fifth and final post of the series, I’d like to take a step back from technical details to contextualize these process changes in terms of bringing our digitization program in line with our organizational values. Taking the time to research and understand the problems we need to solve, atomizing units of work, increasing automation, and improving sustainability are all strategic actions that support our values of embracing change, collaborative learning, accountability, centering people in our use of technology, and pursuing excellence in stewardship.